Terms of service

Effective date: April 8,2026

These Terms of Service (”Terms”) govern your access to and use of www.maeva.co and any related sites, mobile versions, and services (collectively, the “Site”), and your purchase of any products from Maeva USA Inc., a Florida corporation d/b/a “Maeva” (”Maeva,” “we,” “us,” or “our”).

By accessing the Site or purchasing any products, you agree to these Terms and to the policies incorporated by reference: our Privacy Policy (https://maeva.co/policies/privacy-policy) and Refund Policy (https://maeva.co/policies/refund-policy). These Terms also contain binding arbitration and a class-action waiver. If you do not agree, do not use the Site or purchase products.

1. Who We Are & How to Contact Us

Maeva USA Inc.

2901 Clint Moore Rd Suite 115

Boca Raton, FL 33496

Email: hello@maeva.co

2. Changes to These Terms

We may update these Terms from time to time. Updates apply prospectively and will not affect orders already accepted. We will indicate the effective date above. Your continued use of the Site or purchases after changes means you accept the revised Terms.

3. Eligibility & Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases. If you create an account, you must provide accurate information, keep your credentials confidential, and promptly update any changes. You are responsible for all activity under your account.

4. Acceptable Use

You may not use the Site to: (a) violate any law; (b) infringe intellectual property or privacy rights; (c) transmit malware, spam, or harmful code; (d) scrape or harvest data except as permitted by robots.txt; (e) interfere with or disrupt the Site; (f) attempt to circumvent security or access non-public areas; or (g) engage in fraudulent or deceptive activity.

5. Intellectual Property

The Site, its content, product formulations, packaging designs, logos, and trademarks (including MAEVA and any related marks) are owned by Maeva or our licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use. All rights not expressly granted are reserved.

6. User Content (Reviews, Photos, Comments)

If you submit ratings, reviews, photos, comments, or other content (”User Content”), you represent you have the necessary rights and that your User Content is truthful, lawful, and does not violate these Terms. You grant Maeva a worldwide, perpetual, irrevocable, royalty-free license to use, host, store, reproduce, modify, create derivative works from, publish, translate, distribute, publicly perform and display such User Content in any media for marketing, analytics, and other lawful purposes, with or without attribution. We may moderate, edit, or remove User Content at our discretion.

7. Health & Nutrition Disclaimers

Our products and any information on the Site are intended for general wellness and are not medical advice. They are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional before starting any nutrition program, especially if you are pregnant, nursing, have a medical condition, or are taking medication. Individual results vary.

8. Third-Party Services; Links

The Site may reference or integrate third-party services (e.g., Shopify checkout, payment processors) and link to third-party sites. We do not control and are not responsible for those services or sites. Your use of them may be governed by their own terms and privacy policies.

9. Electronic Communications & E-Sign

You consent to receive transactional communications (order confirmations, shipping updates, subscription reminders, legal notices) electronically at the email and/or phone number you provide. You agree that electronic records and signatures have the same legal effect as paper.

10. SMS Program (If You Opt-In)

If you opt-in to receive marketing or transactional SMS/MMS messages, you consent to receive recurring messages from Maeva. Message and data rates may apply. Message frequency varies. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase. Provide a valid mobile number and keep it updated. We may use a third-party messaging provider to send messages. If you do not opt in, this section does not apply.

11. Terms of Sale (E-Commerce)

The terms in this Section govern your purchase of products from Maeva via the Site.

11.1 Ordering & Acceptance

Your order is an offer to buy. After you submit an order, we send an email acknowledging receipt with your order number and details. Our acceptance occurs when we send your order-confirmation email. We may cancel all or part of an order at any time, for example because of product unavailability, suspected fraud or abuse, or pricing or description errors. If we cancel, we will refund the affected charges.

Preorders/Backorders. Estimated ship dates are good-faith estimates and may change. You may cancel any unshipped preorder or backorder for a full refund.

11.2 Shipping, Delivery & Title

We ship to addresses in all 50 U.S. states via common carriers such as UPS, USPS, and FedEx. Some methods may not be available for P.O. boxes or remote areas. No signature is required by default. Orders typically process within up to 3 business days. Carrier transit times are in addition to processing time. We may ship items in multiple packages.

Title & Risk of Loss. Title and risk of loss transfer to you upon carrier-confirmed delivery to the address you provided. Ensure your address is accurate and accessible by common carriers. After delivery confirmation, we are not responsible for theft or loss at the destination, though we will assist with a carrier investigation where available.

11.3 Prices, Taxes & Availability

Prices are in U.S. dollars and may change without notice, but changes do not affect accepted orders. Availability is not guaranteed and may be limited. Taxes are calculated at checkout based on your shipping address and applicable law; we collect where we determine we have an obligation. You are responsible for any use or other taxes not collected.

11.4 Payment Methods; Authorization; Anti-Fraud

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. By submitting an order, you represent you are authorized to use the selected method and authorize us and our processors to charge your payment method for the order total, including taxes, shipping, and any applicable subscription charges. Your card may be authorized at order placement and charged when your order ships. If payment fails, we may cancel or suspend the order or a subscription. We may use fraud-screening tools, limit or refuse orders, and request additional verification.

11.5 Cancellations & Changes

Because we prioritize fast processing, we cannot guarantee changes or cancellations after submission. Contact hello@maeva.co immediately; if we can stop the order, we will. Otherwise, returned items remain subject to our Refund Policy.

11.6 Returns & Refunds

Please review our Refund Policy (https://maeva.co/policies/refund-policy) for full eligibility, instructions, and timing. The following summary is for convenience only. If there is any conflict, the Refund Policy controls.

You may initiate a return within 30 days of delivery.
This Refund Policy applies only to purchases made on maeva.co.
To receive a refund, the product must be returned to us in accordance with our return instructions.
Approved returns receive a full refund to the original form of payment for the returned product.
Customer is responsible for return shipping costs, unless required by law or unless we determine the return is due to our error.
Original outbound shipping charges, expedited shipping charges, taxes, and other non-product fees are refunded only to the extent required by applicable law or if otherwise stated by Maeva in writing.
Refunds are processed after we receive and inspect the returned product. Your financial institution may take additional time to post the refund.
We may deny returns or refunds in cases of suspected fraud, abuse, excessive returns, returned items that do not match the order, or violations of the Refund Policy.

11.7 Subscriptions & Auto-Renewal (if offered)

If you enroll in auto-ship, you authorize recurring charges at the then-current price (plus taxes and shipping) until you cancel. Available cadences: 15, 30, 60, or 90 days. Before each shipment we will send a reminder with the expected charge date, items, price, and how to cancel or modify. No trials are offered.

Manage/Cancel: Go to https://maeva.co/account and select Manage Subscriptions, or email hello@maeva.co. Cancellation takes effect for future charges and shipments. Processed charges and in-transit shipments remain subject to the Refund Policy.

Price Changes: We will provide at least 7 days’ notice before the next charge where required by law or program terms. You may skip, pause, or change quantities or frequency at any time.

11.8 Promotions, Credits & Gift Cards

Promotions, referral credits, loyalty rewards, and gift cards, if offered, are subject to their own terms. Unless stated otherwise, promotions are not transferable, have no cash value, may not be combined, and may be changed or ended at any time. We may correct pricing or promotional errors and cancel affected orders with refunds.

11.9 Errors; Product Information

We aim to present product images, ingredients, nutrition facts, specifications, and availability accurately. Actual colors and details may vary by device. We do not warrant that all information is error-free. We may correct errors or omissions, change or update information, and cancel orders affected by obvious errors at any time, with refunds where applicable.

11.10 Limits; No Resale

We may limit or cancel quantities per person, household, account, payment method, or address. Orders that appear to be placed by dealers, resellers, or distributors may be refused. Our products are intended for end-users only and not for resale without our prior written consent. Orders of more than 12 units per SKU may be reviewed or refused.

11.11 Title; Export; Sanctions

You represent you are not located in, under control of, or a national or resident of any country or person on any U.S. sanctions list. You agree to comply with all export and re-export restrictions and regulations that may apply to the products.

11.12 California Consumer Notice (Cal. Civ. Code §1789.3)

If you have a question or comment about our online shop, contact us at hello@maeva.co or write to: Maeva USA Inc., 2901 Clint Moore Rd Suite 115, Boca Raton, FL 33496. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

12. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Nothing in these Terms limits any non-waivable consumer rights or warranties under applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MAEVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY PURCHASE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY PURCHASE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO MAEVA FOR THE PRODUCTS OR SERVICES AT ISSUE DURING THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

The limitations in this Section do not apply to liability that cannot be limited by law.

14. Dispute Resolution; Arbitration; Class Waiver; Opt-Out

Governing Law & Venue. These Terms and any dispute are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. If a claim proceeds in court, the exclusive jurisdiction and venue are the state and federal courts in Palm Beach County, Florida, and you consent to those courts.

Binding Arbitration. Except for (i) individual claims in small-claims court and (ii) claims seeking injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase shall be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. A single arbitrator will conduct the arbitration. The place of arbitration is Palm Beach County, Florida, unless the AAA rules or applicable law require a different location or remote proceedings.

Class Action Waiver. Disputes will be arbitrated only on an individual basis. Class, collective, and representative actions and proceedings are not permitted.

Costs & Fees. Payment of filing, administration, and arbitrator fees will be governed by the AAA Rules. We will reimburse fees where required by law.

30-Day Opt-Out. You may opt out of this arbitration agreement within 30 days of your first purchase from Maeva by emailing hello@maeva.co with the subject line “Arbitration Opt-Out,” and providing your full name, email, and a statement that you wish to opt out, or by mailing a letter to Maeva USA Inc., 2901 Clint Moore Rd Suite 115, Boca Raton, FL 33496. Your opt-out will apply only to you.

15. Suspension; Termination

We may suspend or terminate your access to the Site, your account, or any order, at our discretion, including for violations of these Terms or suspected fraud. You may stop using the Site at any time. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, dispute resolution, and the Terms of Sale, will survive termination.

16. Miscellaneous

Entire Agreement. These Terms constitute the entire agreement between you and Maeva regarding the Site and your purchases, and supersede prior agreements regarding the same subject matter.

Severability. If any provision is found unenforceable, it will be replaced with a valid term that best reflects the parties’ intent, and the remainder will remain in effect.

No Waiver. Our failure to enforce a provision is not a waiver.

Assignment. You may not assign your rights under these Terms. We may assign our rights and obligations without restriction.

Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control.

Headings. Headings are for convenience only.

17. Contact

Questions about these Terms or a purchase? hello@maeva.co or mail Maeva USA Inc., 2901 Clint Moore Rd Suite 115, Boca Raton, FL 33496.